Message to our customers from Ramin Rostami, CEO BIODENT LTD LLC
Dear Valued Customers,
We recognize that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you.
I want you to know you have our commitment to continue providing you with the products and services you depend on as we closely monitor, assess and respond to this situation.
As a valued member of our ULTRATOOTH team, I want you to know that we understand the importance of the products and services we provide to you and your business. You rely on us to help power your livelihood, and we understand the responsibility that entails. Meeting that responsibility day in and day out, in any environment, is our primary focus.
In response to the current situation, we’ve implemented our business continuity plan — which examines all areas of business operations at every level — and have taken actions to ensure continued service to our customers. Rest assured, we are prepared to serve you.
First and foremost, our plan ensures the health and safety of our employees, so we can continue to deliver and support the products you count on. Considering the most recent news and announcements from the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC), we have made the decision to have employees in our office who can perform their jobs remotely, work from home through at least August 31, 2020.
The following precautionary methods are also being taken to ensure the highest quality of service possible during this tumultuous time. They include:
- Disinfecting products prior to shipment. We recognize that cleanliness is of the utmost importance during this time, thus, we will be wiping our products with disinfectant before shipping them to your facility. We encourage you to continue your facility's disinfection policies to maintain cleanliness.
- Deploying a multi-site operations mode to coordinate product delivery and ongoing technical support and services to our clients. We are enabling some staff members to work from home to minimize exposure risk.
- Providing timely information and best practices to prevent the spread of any illness.
These precautionary measures have been taken to limit the potential spread of the virus, to support our employees in this challenging time and to ensure we maintain our ability to serve you, our customer, for the long term. Our management team remains vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve.
We realize that many of your facilities are remaining open during this time for emergency patients. With ULTRATOOTH being the quick and easy solution for a lot of emergency patients walking through your door, we want to ensure you have the products you need to support those patients. Please contact your ULTRATOOTH VIP Concierge representative for any ordering or questions you may have or visit our website for online ordering www.ultratooth.com.
Be safe and stay healthy,
Chief Executive Officer
Biodent LTD LLC